DESKTOP SUPPORT ENGINEER

Ciazcon
Published
September 24, 2020
Location
Johannesburg, South Africa
Category
Job Type

Description

Currently we are searching for a Desktop support Engineer for Johannesburg, South Africa.

Responsibilities of this Post:

  1. Monitor computer hardware performance and diagnose system issues.
  2. Set up new configurations for computers including OS image deployment.
  3. Upgrade computers through the addition of new hardware, such as additional RAM or a new disk drive.
  4. Replace worn or defective parts and clean computer hardware according to manufacturers specifications.
  5. Install, configure and upgrade software applications including rollout project.
  6. Perform testing of equipment that has been repaired, prior to returning the equipment to the user.
  7. Troubleshoot and resolve software application and OS related problems.
  8. Identify, prioritize and escalate situations requiring urgent attention.
  9. Track and route problems and requests tickets while thoroughly documenting actions and resolutions.
  10. Perform system health check and mitigation to meet software and security standards including encryption, patching and backup.

Requirements of this Post:

  1. A+ certification or equivalent years of experience.
  2. Advanced technical skills in installation and troubleshooting of relevant software and hardware.
  3. Extensive experience of supporting Office 365.
  4. Knowledge and experience of customer IT service delivery, ticketing and knowledge-based systems.
  5. Positive attitude and collaborative approach in working within a team environment.
  6. Strong oral and written communications.
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