CUSTOMER SERVICE REPRESENTATIVE

Ciazcon Consulting
Published
July 3, 2024
Location
Johannesburg, South Africa
Job Type

Description

Currently we are searching for a Customer Service representative for Johannesburg, South Africa.

Responsibilities of this Post:

  1. Define strategy formulation for Customer Care.
  2. Support evaluation of the business plan and align operational plans to ensure approved objectives are achieved.
  3. Lead research and benchmarking as input into the development of the customer care strategy and obtain cross functional input - customer intelligence, forecast and applicable technical research.
  4. Define the Customer Care Policy & Procedures based on the targeted customer service culture whilst considering operational requirements as well as safety and security of airport assets, aircraft, cargo, and passengers.
  5. Analyse business plans and develop implementation plans.
  6. Understand client’s strategy, operating model, and specific needs.
  7. Gather benchmarks on competitor practises in the field; and customer behaviour and trends in order develop customer engagement programs.
  8. Track and analyse engagement program action plans for the network.
  9. Maintain and Implement key account framework.
  10. Monitor success of engagement strategies and plans.
  11. Develop differentiated stakeholder engagement programs.
  12. Plan, schedule, coordinate and supervise subordinate activities to ensure efficiency and achievement of goals.

Requirements of this Post:

  1. Bachelor's degree.
  2. Proven ability to handle a significant volume of data.
  3. Exceptional attention to detail.
  4. Advanced Excel skills.
  5. Strong demonstrated verbal and written skills.
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