CUSTOMER SERVICE REPRESENTATIVE

Ciazcon Consulting
Published
May 24, 2024
Location
Johannesburg, South Africa
Job Type

Description

Currently we are searching for a Customer Service Representative for Johannesburg, South Africa.

Responsibilities of this Post:

  1. Ensure that all incoming calls are answered promptly. Calls that need to be transferred must be transferred to the correct person.
  2. Manage the day-to-day requirements of our customers.
  3. Ensure that all orders received, either telephonically or by email are invoiced on that day and invoiced correctly the first time.
  4. Liaise with internal Departments to resolve issues/queries.
  5. Resolve Customer queries/complaints in a timely manner.
  6. To keep and maintain records of all orders and relevant documentation for easy reference and auditing purposes.
  7. Maintain operations by following policies and procedures reporting needed changes.
  8. Contributes to working as a team effort to maintain high levels of service.
  9. Ensure all Internal Controls are complied with and take ownership and responsibility of the process so that Internal and External audits are passed as per SOP.

Requirements of this Post:

  1. Grade 12 certificate.
  2. Previous experience as Customer Service Representative.
  3. Good organizational, problem solving and administration skills, attention to detail is key.
  4. Enthusiasm and flexibility, a Team Player, able to work alone or within a team, with good inter-personal skills.
  5. Able to use own initiative and make decisions within the remit of the role.
  6. Strong Customer facing skills, including clear and precise communication.
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