CUSTOMER SERVICE MANAGER

Ciazcon Consulting
Published
July 4, 2024
Location
Johannesburg, South Africa
Job Type

Description

Currently we are searching for a Customer Service Manager for Johannesburg, South Africa.

Responsibilities of this Post:

  1. Establish and maintain an effective system of recording client complaints, systems to address those complaints and checking systems to ensure prompt action and acceptable outcomes.
  2. Develop organizational appropriate responses for team members to use in addressing client concerns: telephonic, email, correspondence and face to face engagements
  3. Manage incoming calls and correspondence, ensuring they are referred to appropriately skilled team members.
  4. Monitor organizational and industry developments to ensure adequate responses to queries are built in to internal procedures.
  5. Engage in the resolution of long-standing of complex queries to ensure satisfactory outcomes.
  6. Establish means (analysis of statistics) to measure client satisfaction and report on performance against them.
  7. Ensure all transactions with clients are processed in a professional manner that enhances the reputation of the business.

Requirements of this Post:

  1. Matric.
  2. Three years’ experience managing a team within a Contact Centre – inbound or outbound.
  3. Good time management, strategic planning, and organizational skills.
  4. Advance MS Office skills.
  5. Strong Leadership abilities.
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