Currently we are searching for a Call center Agent for Durban, South Africa.
Responsibilities of this Post:
- Answer incoming calls and respond to customer’s emails.
- Process orders, forms, and application
- Sell products and place customer orders in the computer system.
- Management and resolve customer complaints.
- Route calls to appropriate resources
- Research required information using available resources.
- Research, identify, and resolve customer complaints using applicable software.
- Document all call information according to standard operating procedures.
- Follow up customer calls where necessary.
- Recognize, document, and alert the management team of trends in customer calls.
Requirements of this Post:
- Proficient in relevant computer applications.
- Two years of experience in a call center environment.
- Knowledge of customer service practices and principles.
- Superior listening, verbal, and written communication skills.