CALL CENTER AGENT

Ciazcon
Published
September 16, 2020
Location
Durban, South Africa
Job Type

Description

Currently we are searching for a Call center Agent for Durban, South Africa.

Responsibilities of this Post:

  1. Answer calls and respond to emails by logging the requests.
  2. Enter new customer information into system
  3. Handle customer enquiries both over the phone and by email.
  4. Manage and resolve customer complaints.
  5. Research required information using available resources.
  6. Provide customers with product and service information.
  7. Identify and escalate priority issues.
  8. Update existing customer information.
  9. Document all calls information according to standard operating procedures.
  10. Follow up customer calls where necessary.

Requirements of this Post:

  1. Grade 12.
  2. Previous experience in a customer support role.
  3. Knowledge of customer service principles and practices.
  4. Proficient in relevant computer applications.
  5. Good data entry and typing skills.
  6. Strong phone and verbal communication skills along with active listening.
  7. Knowledge of administration and clerical processes.
Apply
Drop files here browse files ...

Related Jobs

DRIVER   Johannesburg, South Africa new
September 29, 2020
PROJECT ADMINISTRATOR   Durban, South Africa new
September 29, 2020
CASHIER   Durban, South Africa new
September 29, 2020
RETAIL SALES ASSISTANT   Johannesburg, South Africa new
September 28, 2020
STORE MANAGER   Durban, South Africa new
September 28, 2020